Shipping & Returns

​

 

Thanks for shopping at Claudia Latruwe

If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 15 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.
Please pay special attention to avoid make-up stains and perfume residue.

Your item must be in the original packaging. Also the giftbox must be intact.

Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

​

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of shipping will be deducted from your refund. This includes orders that qualified for free shipping. 

​

Free shipping to all EU countries. 

​

Approximate shipping costs in case of a return.

Belgium 0 - 2kg > 7,50€ I 2 - 5kg > 8,70€

Netherlands France Germany Luxemburg 0 - 2kg > 12,5€ I 2 - 5kg

Other EU countries 0 - 2kg > 14,5€ I 2 - 5kg > 31,6€

USA 0 - 0,350kg > 17,6€ I 0,350 - 1kg > 19,54€ I 1 - 2kg > 32,59€ I 2 - 5kg >33,8€

​

During the Christmas holidays, the postal service charges an end-of-the-year surcharge which results in an extra 2,35€  on all orders.

​

​

Contact Us

If you have any questions on how to return your item to us, contact us.